Are you an experienced manager? Are you ambitious and do you see yourself being part of an international team in a dynamic company? Then this is your chance to join the albelli x Photobox group as a Training & Quality Manager!
albelli and Photobox Group have merged to create a leading player in the online European Photo Product and Gifting market. Together we now serve a pan-European customer base of over 7 million customers, supported by our 1,150 colleagues across the United Kingdom, the Netherlands, France, Spain, Germany, Norway and Sweden. We are focussed on inspiring our customers to easily make beautiful photo products and bring their special moments to life.
As the Training & Quality Manager, you will lead a team of seven Coaches and a L&D Design Lead. In this position, you will report directly to the Head of Customer Care Operations, but of course you will be working with many different people throughout the company.
Together with your team you are responsible for training both new and current Customer Care Experts. This applies to both internal and outsourced activities. You are both coach and facilitator of your team. The focus of the Training and Quality team is personal growth and development of its frontline teams. For new starters we would want to maximise the speed to competence without detriment to quality and for its tenured staff, it would be to enable the operations teams to have high quality coaching sessions with their people.
In short, a challenging position in a fast-growing and dynamic company that wants to keep doing things the right way. As Training & Quality Manager, you can make an important contribution to this!
We are looking for a Training & Quality Manager that is proactive and decisive. Someone who can easily connect with colleagues across the different locations in other countries and is able to communicate convincingly at different levels. Someone who can lead the team by example.
In addition, we would like you to have: