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Intern Customer Care Analytics

Den Haag, Netherlands
DESCRIPTION

Are you looking for an internship in the field of E-commerce, Customer Care and analytics? Do you want to gain experience at one of the fastest growing eCommerce companies in the Netherlands? If you said yes to these questions, albelli has the ideal internship for you!

Purpose

As an Intern at albelli, you will be part of the Customer Care team and work in a multidisciplinary team. Customer Care is connected with every part of the business; IT, Marketing, Production and Logistics, which will give you a broad insight of our complete value chain.

You will work with the Customer Care Management Team and conduct customer care related analysis as well as research competitors and the market. During this internship you will work directly with our Head of Care and support our journey to creating the best experience for our customers.

Responsibilities

  • Research and benchmark how competitors and E-commerce companies manage their customer care
  • Analysis and reporting on contact reasons, opening hours, agent efficiency, channel steering etc
  • Research of technology developments within the Customer Care landscape
  • Develop reports and present to the customer care management

Requirements

  • A Bachelor or Master student with focus on economics, business, marketing or similar
  • Strong mathematical and analytical mindset, being able to transform data into information
  • Excellent Excel skills
  • Strong interest in research
  • Great communication skills, being able to work with senior stakeholders
  • Fluent English and Dutch language skills

We Offer

  • A fun and challenging internship in a dynamic and international environment (we have over 35 nationalities!);
  • An internship for at least 6 months, 32-40 hours a week;
  • A monthly internship allowance (425 euro for 40 hours per week);
  • An NS subscription (if you don’t have a student transport subscription) in case commuting is necessary;
  • Informal and hands-on work culture;
  • Based in Den Haag, Ypenburg, at our production location;
  • Awesome colleagues from all corners of the globe.

Internship Regulations

In order to quality for an internship at albelli, you must be enrolled at a university within the EU for the complete duration of your internship. You’ll also need to be in possession of an EU passport or have a valid residence permit for the purpose of study in the Netherlands for the full duration of your internship.

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