Consumer & Market Research Lead

Barcelona, Spain
DESCRIPTION

We develop our strategy based on the needs of our customers and we provide them with the best solutions. In this context you, as our new Consumer & Market research Lead, play a critical role in being the voice of our customers and advising the business on opportunities to best meet their needs. Interested in having a chat? Please read on and share your details

We are looking for a Consumer & Market Research Lead with a minimum of 5 years of experience to join our team of 25 analysts and engineers responsible for generating the insights that guide us in making the right decisions and investments linked to our business priorities. We are a customer-centric company.

At albelli our vision is to brighten up the world by bringing people's moments to life. We inspire people to relive and share life's moments by creating personalised photo products. Our international team operates in more than 10 countries worldwide managing different brands.

Purpose

As the Consumer & Market Research Manager at albelli, you will report to the Head of Data, Analytics, Planning & Pricing. You’ll will be working closely with various departments across the organization amongst others the markets, brand, product, customer care, editor teams, data analytics and CRM. 

The aim of this role is to gain insights to be more efficient in decision-making and get to know our customers even better to offer relevance.

You’ll be fully responsible to lead projects from start to finish. For each project you make sure you understand internal stakeholders’ needs. From there you’ll propose a setup for the project and conduct the fieldwork by yourself via our DIY survey tool Collecthor, or together with external research agencies. You’ll also be responsible for converting the data into insights and potential actions and present the insights in a clear and understandable way. Also, you will be responsible for our NPS surveys, a continuous project with high visibility across the company.


Requirements

  • Minimum of 5 years of relevant experience in consumer insights, preferred in a global setting;
  • Independent and a team player;
  • Pro-active and good at problem solving;
  • Strong analytical skills, data driven;
  • Fluency in English: clear and confident communication skills –an expert in data-story telling using visualizations;
  • Good knowledge of Microsoft PowerPoint and Excel;
  • Nice to have: knowledge of data reporting tool Looker, DIY survey tool Collecthor
  • Business acumen

We offer 

  • A fast-growing e-commerce environment
  • An international company hosting over 40 nationalities
  • Competitive compensation and lots of benefits (such as a discounted gym membership)
  • Budget for personal growth and development, including external training, courses, and conferences
  • A healthy work-life balance and a hybrid work set up (both home and at the office)
  • Everything you need for a proper work from home setup
  • An informal, fun, proactive, and inclusive culture with a social atmosphere (Friday drinks, parties, sports, etc.) to be resumed properly post COVID-19!
  • A central location in one of Europe’s most vibrant cities, Barcelona!

COVID-19 update

For the safety of our employees and following the measures implemented due to COVID-19, we currently work differently. Our offices are closed while our production facilities are operating with proper safety and health measures. Our Recruiting process is currently entirely remote via phone and video calls. Our new hires will have a remote onboarding since the well-being of our employees is our number one priority.

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