Consumer & Market Research Lead

Amsterdam, Netherlands
DESCRIPTION

Join us at albelli. We’re front runners in the photo product industry, blazing a trail across the globe with six different brands – albelli, monalbumphoto, bonusprint, fotoknudsen, onskefoto and resnap. We inspire people to relive and share life's moments by creating personalised photo products and believe in providing quality, affordability, and great customer service.

We’re proud of what we do and the way we do it, attracting talent from all over the world. At the last count our offices were home to 40 different nationalities. As one of the fastest growing ecommerce companies in the Netherlands, we’re constantly striving to push boundaries and drive our business further forward. Would you like to be part of this international, ambitious and fun team? Come join us and let’s create memorable moments together!


Purpose

As the Consumer & Market Research Manager at albelli, you will report to the Head of Data, Analytics, Planning & Pricing. You’ll will be working closely with various departments across the organization amongst others the markets, brand, product, customer care, editor teams, data analytics and CRM. 

The aim of this role is to gain insights to be more efficient in decision-making and get to know our customers even better to offer relevance.

You’ll be fully responsible to lead projects from start to finish. For each project you make sure you understand internal stakeholders’ needs. From there you’ll propose a setup for the project and conduct the fieldwork by yourself via our DIY survey tool Collecthor, or together with external research agencies. You’ll also be responsible for converting the data into insights and potential actions and present the insights in a clear and understandable way. Also, you will be responsible for our NPS surveys, a continuous project with high visibility across the company.


Requirements

  • Minimum of 5 years of relevant experience in consumer insights, preferred in a global setting;
  • Independent and a team player;
  • Pro-active and good at problem solving;
  • Strong analytical skills, data driven;
  • Fluency in English: clear and confident communication skills –an expert in data-story telling using visualizations;
  • Good knowledge of Microsoft PowerPoint and Excel;
  • Nice to have: knowledge of data reporting tool Looker, DIY survey tool Collecthor
  • Business acumen

We offer 

  • A fast-growing e-commerce environment
  • An international company hosting over 45 nationalities
  • An innovative Tech culture with lots of autonomy and flexibility, freedom to experiment with technologies
  • Agile working environment with regular dev days and demos
  • Competitive compensation, relocation support, and lots of benefits (such as a discounted gym membership)
  • Budget for personal growth and development, including external training, courses, and conferences
  • 26 days of annual leave with a healthy work-life balance and a hybrid work set up (both home and at the office)
  • Everything you need for a proper work from home setup
  • An informal, fun, proactive, and inclusive culture with a social atmosphere (Friday drinks, parties, sports, etc.) to be resumed properly post COVID-19!
  • A central location in one of Europe’s most vibrant cities, Amsterdam!

COVID-19 update

For the safety of our employees and following the measures implemented due to COVID-19, we currently work differently. Our offices are closed while our production facilities are operating with proper safety and health measures. Our Recruiting process is currently entirely remote via phone and video calls. Our new hires will have a remote onboarding since the well-being of our employees is our number one priority.


AMS

We are working in a hybrid environment and this role is based in our Amsterdam office, located in the centre of city next to Central Station with stunning views of the harbour, and the numerous canals running through the old city. The office is spread over five floors, with ample amenities and easy walking distance to nearby shops, cafes, and restaurants. The team here is made up of more than 45 nationalities, who work across all areas of the business with a focus on analytics, marketing, HR, and technology.

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